US Medical Answering Service

 

 

US Medical Answering Service is the wisest telecommunications choice you can make for your medical office or healthcare business. US Medical Answering Service has 38 + years of experience in providing professional medical answering service across a broad scope of situations:

• Physicians in private practice
• Hospitals, health care centers and outpatient clinics
• Health care agencies
• Medical insurance providers
• Home health care and visiting nurse services
• Nursing homes and rehabilitation centers

 

US Medical Answering Service provides a comprehensive set of services that optimize communication with your patients:

• 24-Hour Medical Answering Service
• 24-Hour Telephone Switchboard Service
• Medical Appointment Setting and Confirmation
• Telephone Patient Surveys
• And more!

 

It’s important to carefully choose your medical answering service.

If your current medical answering service is misrouting your incoming emergency telephone messages, you’re experiencing the top complaint against our industry. US Medical Answering Service is determined to regain your confidence and trust, and prove to you that we can provide a higher level of service for your office.

Hundreds of doctors in private practice across the US have chosen us to be their medical answering service. US Medical Answering Service clients recognize that we share their professional concerns and compassion. US Medical Answering Service strives for higher goals in the medical answering service industry

US Medical Answering Service believes:

• Medical answering service companies must be 100% HIPAA compliant
• All incoming calls must be answered promptly and dispatched correctly
• All telephone message records must be accurate and concise
• Answering medical phone calls requires compassionate professionalism
• Skilled operators, technology and good oversight combine to eliminate errors

 

US Medical Answering Service hires only professional telephone operators with backgrounds working in healthcare industry clerical support. Each US Medical Answering Service operator receives 40 hours of individual training before answering our clients’ calls. Live operators are always available to assist your patients, but US Medical Answering Service also offers a voicemail-first option that records your routine messages. By using the voicemail first option, only emergency requests are routed to a live operator. Our operators are assisted by software that coordinates your office schedule information so that messages are appropriately dispatched to the correct on-call personnel. Immediately after US Medical Answering Service operators receive an emergency call, a supervisor manually reviews the information to ensure that the call was handled accurately and that the correct on-call doctor has been contacted. Our medical answering service clients have many different ways to receive and retrieve their routine and emergency medical messages. Our operators can notify clients of emergency messages by phone, patch emergency calls directly to the on-call physician, or use various paging options including instant messaging, paging back to US Medical Answering Service, paging with the callers’ telephone number or using AlphaPage ® to send a full text message to your compatible paging device.

US Medical Answering Service offers affordable quality support

US Medical Answering Service can be there to speak with your patients 24 hours a day, 7 days a week, 365 days a year. We staff our medical answering service to quickly answer your telephone calls during off-peak and overnight shifts, and we can also assist your practice during your regular office hours. Our operators and supervisors work on-site in our New York City offices. Emergency notification protocols and staff rota can be arranged and changed by contacting us, any time.

Not all medical answering service providers can deliver US Answering Service’s unique combination of value, experience and quality. US Medical Answering Service offers reliable and efficient answering services for your office t a very competitive price.  Contact us today to find out more about how US Medical Answering Service can provide professional patient communication support for your practice or facility.