US Answering Service
FAQ

1. Will US Answering Service work for my small, medium or large size business?

It certainly can. US Answering Service will allow you to set-up a virtual office presence, without having to purchase or rent expensive office space. If you are an international business testing the waters of the American market, or expanding your business anywhere within the US, your business will minimize capital risks and save money. With our US Answering Service call-forwarding feature, your calls can be forwarded to your existing telecommunications infrastructure. You can rely on US Answering Service to generate increased contact with your clients and customers while minimizing costs.

2. How does call forwarding work when using an answering service?

US Answering Service live operators will answer your incoming telephone calls in your business name. Based on your specific instructions, your operator will seamlessly forward your calls to the telephone number that you've specified with us. This telephone number can be almost anything - a cell phone, a central office telephone number, your home office. Your clients never need know that your business is using an answering service to receive and transfer your incoming calls.

3. How does US Answering Service handle and manage my telephone messages?

If you are unavailable to receive your phone calls, your answering service operator will direct your callers to your answering service voicemail, or to another voicemail system that you specify. If you choose, our friendly helpful operators will accurately take text-based messages that you can receive by any of a number of methods. You can even have your answering service messages directly e-mailed or faxed to you. Using a live operator telephone answering system like US Answering service dramatically decreases caller hang-up rates.

4. How does mail receiving and forwarding actually work with US Answering Service?

You'll receive a private, secure mailbox in your business name, at our address in Midtown Manhattan - no box numbers. You can choose to physically pick- up your mail during our convenient office hours, or we will forward your postal mail to your preferred location worldwide. Just let us know, and you will receive your mail where you want it.

5. How do I manage my US Answering Service Account?  

When you choose US Answering Service as your answering service provider, you can easily call in to either our toll-free customer service telephone number, or into your dedicated business telephone number to modify your answering service preferences and set up your answering service account status instructions. A call to our customer service department will answer your questions regarding billing and account upgrades. Managing your account is easy since you'll receive one single, monthly bill with no hidden costs. We believe in keeping you happy and making managing your account easy.

6. How do your answering service operators know what type of questions I need asked of the caller, and what information I need from them?

Our customer service representative will ask you an in-depth series of questions about your business and the types of incoming telephone calls that you anticipate receiving so we are best prepared. Our customer service representative will create a free call center script and work with our programmers to design a screen layout that allows our operators to competently answer each call that you receive so we are prepared to help your callers prompt and as you would like us to.

7. Can I receive a local telephone number?

Sure you can. You can receive a local telephone number in any of the available area codes that you would like. We can also provide you with a nationwide toll-free telephone number that you can forward to your phone calls, advertise with, or do both.

8. Do I have to sign up for a long-term contract?

No you don’t and this is truly one of the advantages of doing business with US Answering Service. We do not require any of our clients to sign long-term contacts since we believe that if we provide you with quality service, we will do business together for many years to come. With US Answering Service, if your needs change, you reserve the right to cancel your service on 30-days notice. To initiate service with US Answering Service, we do require the 1st, 2nd and final-month deposits. Other than that, our agreement and terms are on a very flexible month-to-month basis.

9. Does US Answering Service offer its services nationwide?

Absolutely, we do. US Answering Service takes pride in being both a national provider and a New York City business based in midtown Manhattan. Being able to offer the benefits of doing business anywhere in the US, especially in New York, is a business advantage to companies within the US and also that are international companies based outside the USA.

10. Do you offer inbound customer service and support services?

US Answering service offers a variety of support services. We can accommodate most support services, such as customer service, IT, sales support. Your needs depends on the complexity of your account. We specialize in providing customer service, account information and order taking services for a wide variety of companies. For more complex support services, like multi-tiered technical support, your customer service representative will have more options available for you.